MOERSE LEKKER SALES, LLC
PAYMENT & SHIPPING POLICY
PAYMENT:
99% of our shoppers use the shopping cart feature provided and hosted by SecurePay.com, a well established, readily identified merchant service provider. You will notice that all the sites will be marked https:// which means that you are in a secure web area and your personal information will not be compromised. We do not even have access to your card information.
However, we do realize that there are many forms of electronic payment and if any of the below options are more convenient for you, please use them.
PAYPAL: Send PayPal payment directly to nortje@gmail.com - making a clear reference to your auction number that you won. In you PayPal account, on the top tabs, go to "Send Money", enter the amount, including shipping, and select "Goods"..... PLEASE make sure your address is updated before sending payment.
DEBIT / CREDIT CARDS: Call us at (727) 215-5404 with your card number, expiration date, shipping / billing address and email address. The best time to reach us is after 5pm EST on weekdays and anytime on weekend.
MONEY ORDERS & CHECKS: Mail your paper payment to...
Moerse Lekker Sales, LLC
16030 Westerham Dr, Tampa, FL 33647-2013
(Making a clear reference to the item you want) / (Personal checks have to clear before we ship)
CASH: Unless you give us the cash our my hands, we cannot accept responsibly if it gets lost in the mail. ( We prefer not to use this method if it can be avoided. )
If you are stuck in a really rural area somewhere in the world and you really cannot be accommodated by any of the above methods, email us and maybe we can accept something like WesternUnion.
All refunds for credit/debit card purchases will be issued in the form of a company check, mailed to your billing address.
SHIPPING:
By default we ship all USA Orders, including AK and HI, via U.S.P.S. unless you email us to request a different carrier.
International Orders - We ship USPS Priority Mail International wherever available (Canada $10.00; Rest of World - $13.00)
We normally ship same day or next that payment is received, unless it is a holiday or Sunday, thus, it is important that your shipping address is current and correct when you send payment. By default, we ship to the mailing address we receive when payment notification is sent. E-Mail us before or within 5 minutes of sending payment if you want item shipped to a different address.
When we print out your label, you should automatically receive a shipment confirmation email. This will include a delivery confirmation number, which is NOT a tracking number. U.S.P.S.'s website will only update the information once you have received the item. Again, you will receive a delivery conformation number, not a tracking number.
Note to International Customers - Due to the difference in how post offices handle mail, please be sure to provide me with a complete mailing address, including any provinces, areas, towns, suburbs etc. This will avoid any delay in you receiving your item. Also, please understand that once the item leaves the USA, it is up to your post office to get them item to you. If you experience a prolonged delay in receiving your item, please take the following steps:
1) Check with your local post office to make sure they have not attempted to deliver it.
2) Check with your local post office to see what the "clearing time" is for packages arriving from the USA.
3) Email me to bring it to my attention.
